You’ve got questions…we’ve got answers.

Below are frequently asked questions about addictions and mental health recovery. If you have any additional questions, do not hesitate to reach us by phone at 1-877-345-3370 or email. Your information will be kept strictly confidential.

What should I expect when I call the 800 number?
When you call, you will speak with a counselor who will guide you through a brief and confidential telephone assessment. Once the assessment is completed, they will determine the most appropriate level of care.
When I call the 800 number, will I be recorded?
No. Your phone call is confidential and not recorded.

Who am I talking to when I call the 800 number?
You should be happy to know that you will be talking to someone that has a vested interest in your recovery because they themselves have had their lives effected one way or another with alcohol and drug abuse.
If I don’t live near any of your facilities, why should I go to one of your treatment centers and not choose one that is closer to home?
This is a common question from loved ones and the patients themselves. We see that being separated from your existing environment is an added benefit to your recovery. Starting fresh in a new environment helps patients rebuild themselves with no distractions from the usual triggers.

What’s a typical day like at one of your facilities?
Each facility has its own calendar and daily routine. To learn more about each facility’s typical day, visit the Treatment Center of your choice for more details.

Will my employer find out if inquire about treatment?
No, your employer will not be informed of your inquiry. During the admissions process we may need to access employer information for insurance reasons. However, under HIPAA (Health Insurance Portability & Accountability Act), your information is confidential.
Will someone help me with the application and admissions process?
Yes, our staff is here to assist in a quick and easy application process so that you receive treatment as soon as possible. Again, your application process is strictly confidential.
Do your facilities take insurance?
We do take insurance at some of our facilities, but we do not accept public insurance such as Medicade, Medicare or State Insurance. During the application process we will assist you with researching what your insurance can provide.
What is an Individual Recovery Plan?
Recovery means returning to a healthy state. Because treatment is not one size fits all, the process of recovery varies from person to person. Generally people move through different stages of readiness to recover. These stages reflect changes in the person’s understanding and acceptance that a problem exists and a plan is needed to address it. Sometimes people are affected by more than one issue, such as an addiction and an emotional complication (e.g., depression, anxiety, etc.). A Recovery Program should be individualized, based upon these needs and symptoms, and might involve any combination of a self-help group, treatment services, medications, sponsorship, or others.
If someone is taking medications, are they really in a bona fide recovery program?
Absolutely. Medications play an important and vital role in treatment. In the past, there were many misperceptions about their role. This has led many addictions providers, as well as some people in recovery, to object to mental health medications. Self-help recovery group members may worsen that confusion by offering inaccurate advice about medications. The reality is that advances in medications now provide us with very effective non-addictive options for treating both mental health conditions and addictions. Kenneth Minkoff, a physician and pioneer in co-occurrence treatment, established treatment guidelines that have been adopted by many state and federal agencies. These guidelines recommend medications for treating withdrawals and cravings even when a suspected mental health condition is present.
Do addictions cause mental health complications (or vice versa)?
This chicken or egg debate has been ongoing for many years. Some speculate that people self-medicate their depression or other emotional struggles with alcohol or drugs. Other times we may hear that a mental health condition was caused by substance use. Research outcomes about the order in which these conditions occur vary from study to study. However, the bottom line is this: while one condition might well cause or contribute to another, both conditions must still be treated. At the facilities presented on this site, all conditions receive equal attention rather than unnecessarily delaying treatment while considering which came first.
If I have co-occurring conditions, which should be treated first?
Any conditions that are present should be treated at the same time and preferably in the same setting. Beware of providers that advise you or your loved one to seek treatment for one condition before they will offer services for the other. Failure to treat one of the conditions (or under-treating a condition) with the hope that the other might go away only increases the likelihood of poor outcomes. It is important that treatment is integrated and deals with everything that is present without making assumptions about what might go away.
Do I need to be abstinent before I begin treatment?
The term addiction implies that getting “sober” is, in itself, a challenge that generally feels impossible to tackle alone. Hence, a program that requires sobriety as a condition of treatment can be unrealistic and likely to fail. If a particular treatment setting requires sobriety, the provider should offer or help you or your loved one access a range of services, including a setting to help gain sobriety, followed by treatment to help stay sober.
Do I have to be abstinent if my doctor wants me to take medications?
There are many classes of mental health medications that can be taken safely regardless of whether substance use continues. There are also many medications that help reduce cravings and symptoms of withdrawal if you or your loved one wants to stop using substances. It is very important that you communicate openly with your psychiatrist about any substances you are using so that a safe and appropriate regimen can be prescribed.
Do I need to get my emotional condition in check before I start addictions treatment?
Often times people complain that the mental health treatment provider reports they cannot be admitted to their particular program until they stop using substances altogether. It is not unusual for those same people to report that substance abuse providers require they “get stable” before they can be treated in those settings. The treatment facilities presented on this site treat both emotional conditions alongside addictions treatment so that you receive the necessary treatment to help you start feeling better right away.
Must I attend a 12-Step group if I want to begin a personal recovery program?
Recovery programs (such as 12-Step groups) have been very beneficial for many people because they offer a fellowship of people who are in differing phases of recovery from similar conditions. The sponsorship component of self-help groups also offers an important mentorship to help guide and support the individual’s recovery plan. Some people affected by mental health conditions choose not to attend recovery groups because of a variety of reasons (such as side effects of medications, symptoms of the mental health conditions or concerns about members’ opinions of medications). That’s okay. Recovery groups are not for everyone. For those who are uncomfortable with recovery groups, that discomfort should not be a barrier to entering into a recovery program. For recovery to be effective, the recovery program must incorporate things the person is comfortable and willing to do. Support groups such as Dual Recovery Anonymous (DRA) also offer programs where the recovery process of dual disorders is emphasized. Finally, it is also important to be aware that different recovery groups have different personalities, so consider trying several different groups or trying participation again at a later date.
Is it possible to become addicted to a drug even if you have only tried it once?
Although in most cases addiction does not occur with a single use, some highly addictive drugs (such as heroin and amphetamines) can create cravings even after one use. Many drugs can cause permanent physical, medical damage or even death on the first use.
Is it necessary to hit ‘rock bottom’ before treatment will work?
No. Because we are learning more about addictions and mental health conditions, people are now seeking treatment much earlier than in the past. Older beliefs of ‘hitting rock bottom’ generally meant that the person must lose their family, job, home and everything else of importance before being ‘ready’ for treatment. We now know that ‘hitting rock bottom’ is neither a prerequisite for treatment nor a desired state. The earlier someone begins treatment, the quicker they can get their life back on track.